Empathic response formula | Human Resource Management homework help

 

Practice your skills in creating an empathic response by completing Exercise 5.3, “Using a Formula to Communicate Empathy,” in your exercise manual. Select one of the four case studies—choose from Cases 2, 3, 4, or 5 on pages 46–48, and address the following:

  • Key experience(s).
  • Key behavior(s).
  • Key feeling(s) or emotion(s).
  • Empathic response.

 Egan, Gerard, and Robert J. Reese. The Skilled Helper: A Problem-Management and Opportunity-Development Approach to Helping. Available from: Capella, (11th Edition). Cengage Limited, 2018. 

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